FAQ

eFX is a platform that empower licensed money changers to offer a new norm of money exchange service to travellers using the latest digital technology. This service via mobile application is provided by e-FX Sdn. Bhd. (eFXSB).

The eFX App allows travelers to exchange up to 50 currencies online from the participating licensed money changers.

Any person who is 18 years or older can register as an eFX user.

Yes, the features are available to all eFX users who have successfully validated (eKYC) their eFX account.

No, there are no fees imposed for using the eFX App.

Any Android phones with Version 5.0 and above are compatible with eFX App.

Any iPhone with iOS9 and above are compatible with the eFX App.

Yes. After logging in to your eFX account, please follow these steps to change: Step 1: Click on “My Profile” icon at top right of the app homepage. Step 2: Click on “Edit”. Step 3: Replace old number with new number. Step 4: Click on “Submit”. Step 5: Receive OTP. Step 6: Enter the OTP received to verify your new number.

Yes. After logging in to your eFX account, please follow these steps to change: Step 1: Click on “My Profile” icon at top right of the app homepage. Step 2: Click on “Change Password”. Step 3: Enter your “Old Password”, “New Password” and “Confirm New Password”. Step 4: Click on “Submit”.

OTP is One Time Password that is valid for one transaction only.

Click “Resend OTP” if you still do not receive the OTP after 5 minutes.

Just one only.

You can terminate your eFX account by writing to us at support@e-fx.asia.

We are constantly working to ensure that eFX can bring more values to you. Just stay up to date via our Facebook and Instagram.

Step 1: At eFX login in page, click on “Forgot Password” Step 2: Enter your “Email Address” Step 3: Click on “Reset Password” and you will receive an email from eFX Step 4: Click on the “Reset Password” button in the email. Step 5: You will visit the Reset Password page. Just enter your “New Password” and “Confirm Password”. Click the “Reset Password” button to confirm the password change.

eFXSB assures that your personal information will not be shared or sold to any other parties, in accordance with the PDPA Act. You may read more about our privacy policy.

Make sure you activate your smartphone auto-lock-screen. NEVER share your OTP with anyone.

Please follow these few steps: Step 1: Contact us immediately to suspend your eFX account. This is to protect your balance in your eFX account. Step 2: Contact your mobile service provider to block your SIM card immediately to avoid any attempt to request OTP to reset your eFX password.

Via eFX App, you can exchange up to 50 currencies but the availability of the currency is subject to the money changer that you selected.

Please contact us at support@e-fx.asia.

After logging in to your eFX account, please follow these steps: Step 1: Click on “Exchange” icon at bottom of the app homepage. Step 2: Select the currency you want to exchange with amount. Step 3: Select the collection method and confirm the order. Step 4: Make payments online. Step 5: Once payment is made, wait for order confirmation. You will be notified once order is confirmed.

Please follow these steps: Step 1: Go to the selected money changer. Step 2: Login eFX account. Step 3: Click on “Receipt” icon at bottom right of the app homepage Step 4: At the Receipt page, find the relevant order and click on it to see a QR code. Step 5: Inform the teller of the money changer and shows him/her the QR code displayed. Step 6: The money changer will use their device to scan your QR Code. Once scanned, you will receive an OTP. Step 7: Enter the OTP received to confirm your collection and receive physical foreign currency from the money changer.

No, all the accepted orders are not refundable and cannot be cancelled.

Yes. After logging in to your eFX account, please follow these steps: Step 1: Click on “Receipt” icon at bottom right of the app homepage

Yes. After logging in to your eFX account, please follow these steps: Step 1: Click on “My Profile” icon at top right of the app homepage. Step 2: Click on “Transaction”.

Electronic Know Your Customer (eKYC) is a process to help us to get to know you better and you will also be able to utilise all the services provided through the eFX App.

A user can verify his/her eFX account by completing the eKYC process.

Step 1: Click “eKYC Pending” button at your eFX Profile page Step 2: Complete the information requested Step 3: Take a photo of your identity card (both front and back) using phone camera Step 4: Take a selfie photo and selfie video, then submit. Step 5: Tadaaa! Your account will be verified within 48 hours and you will be able to enjoy all the features.

You can reload your account via the following method: [Malaysia] online banking (FPX)

[Malaysia] Minimum: MYR10.00; Maximum: MYR 10,000.00

Please check your bank if there is any deduction. If the amount is not reflected, please email us the following information for us to investigate further: - Reload Amount: - Payment method: - Proof of payment: - Reload Date and Time: